Authenticity checked
Products are sourced through OEMs, authorised distributors or vetted suppliers.
Free installation & calibration on orders over ₦5,000,000
Free installation & calibration on orders over ₦5,000,000
Buyer Protection
Chibek protects buyers across authenticity, payment, delivery condition and support resolution so lab teams can buy with a clear escalation path.
Products are sourced through OEMs, authorised distributors or vetted suppliers.
If an eligible order is not delivered as promised, support opens a case against the shipment.
Photo evidence and receiving notes help us resolve replacement, repair or refund cases.
Card and transfer processing is handled through secure payment partners.
Business buyers can use PO, proforma and invoice workflows after account approval.
Cases are routed to the right team and tracked until there is a clear next step.
Dispute workflow
A protection case is reviewed against order, supplier, courier and receiving records.
Start from the order page or contact support with your order reference and evidence.
We review supplier, courier, receiving and payment records before deciding the path.
Eligible cases move to replacement, repair, partial refund, full refund or escalation.
The final outcome is linked to the order so procurement and finance have the audit trail.